Delivery & Collection

1. Enquire before ordering

The website is a product showcase, not a live inventory or checkout. Tell us your product, preferred pack size or format, quantity, destination and contact details through info@rhino-origins.ug. An enquiry does not reserve stock or create an accepted order.

2. Clear quotation and acceptance

We confirm whether stock can be supplied and provide the product specifications, total price, taxes or charges where applicable, delivery or collection costs, proposed dispatch or collection date and approved payment method. You may review and correct the details before accepting the quotation. An order becomes binding only when we expressly accept it in writing.

3. Delivery within Uganda

Where delivery is available, the service area, courier or delivery method, estimated timing and charges are provided with the quotation. Delivery timing may vary with production, stock, address and transport conditions. We do not advertise fixed nationwide delivery times without checking your order.

4. Customer collection

Collection is available only when expressly agreed with our team. We provide the designated collection location, collection window and required order identification once an order is ready. The listed Kampala and Arua offices are contact addresses and should not be assumed to be walk-in retail stores or automatic collection points.

5. International and wholesale supply

For export, wholesale or private-label enquiries, transport mode, destination requirements, customs responsibilities, export documentation, insurance, delivery terms and taxes will be included in the negotiated written offer. Artwork or market-specific range pages do not guarantee export readiness or current stock.

6. Receipt, damage and missing items

Please check goods upon receipt. If packaging is damaged, a product is missing or the wrong item was delivered, retain the packaging and contact us promptly with your order number, photographs and a description of the concern. We will investigate and agree a lawful remedy, which may include replacement, correction or refund.

7. Cancellations, returns and refunds

Your rights under Ugandan law are not excluded. Certain electronic transactions may carry a statutory seven-day cancellation period, subject to legal exceptions that can apply to foodstuffs, personalised goods and items that deteriorate rapidly. Where a statutory refund is due following a valid cancellation, the law provides for refund within thirty days. Please contact us before returning food products so we can advise on a safe and appropriate return method. See Terms & Conditions.

8. Delays or unavailable stock

If an agreed order cannot be fulfilled, we will notify you and discuss a replacement date, alternative or cancellation. The statutory rules for electronic orders and applicable refunds continue to apply.

Questions or requests?

Email info@rhino-origins.ug with your product or order details. See How to Order, Delivery & Collection, Terms & Conditions, and Privacy Policy.