Privacy Policy

Last updated: 3 November 2026.

1. Data controller and contact

The website rhino-origins.ug is operated for Rhino Origins, a brand of White Rhino Concepts Limited, Uganda. Contact for privacy questions: info@rhino-origins.ug. Company registration number: 80034496489980. Registered office: Arua Hill, Bazaar, Hospital, Arua, Uganda. Registered postal address: P.O. Box 194239, Kampala GPO. Kampala contact office: White Rhino House, Nakawa, Ntinda/Kisasi Road, Kampala, Uganda. Arua contact office: Arua District Offices, Box No. 1, Arua, Uganda.

2. Information we may receive

If you email us, submit our product and trade enquiry form, or request a quote, we may receive your name, email address, optional telephone number, business or brand name, country or delivery market, selected product categories, enquiry type (including private label, OEM or own formulation), indicative quantities, packaging preferences, and any non-confidential project description you choose to supply. When an order proceeds, we may keep transaction, payment-reference, invoice, shipping and customer-service records. The website itself does not currently process online checkout payments.

If you choose to complete our Website Feedback form during the public preview, we may receive your visitor category, product interests, website navigation assessment, improvement suggestions, written feedback, and optionally your name and email address. This feedback is reviewed privately and is not automatically published as a customer review. We may contact you about your feedback if you provide contact details; the form does not subscribe you to marketing.

If you submit a review or comment, we may process the name, email address and review text you provide, plus technical information needed to detect spam or misuse. Approved reviews may display your chosen public name and comment, but we do not intentionally publish the email address supplied with the submission. Please avoid including contact numbers, order numbers or other personal information in a public review.

3. Why we use this information

We use relevant data to respond to enquiries, provide quotations, confirm product availability, manage accepted orders, arrange delivery or collection, comply with legal and accounting duties, handle complaints, prevent misuse and maintain the website. We seek consent where required, including for optional direct marketing. You may ask us to stop marketing contact at any time.

4. WordPress, cookies and analytics

The website is hosted through WordPress.com, which may use technical cookies or similar technologies for security, site operation and permitted analytics. Enquiry form responses may be retained in WordPress.com/Jetpack Forms response storage and sent as notifications to our designated business email inbox, subject to the form’s saved settings. Do not submit secret formulas, sensitive personal data or proprietary designs through the public enquiry form; specialist technical information should be shared later through agreed secure channels. Any additional analytics, advertising tags or embedded third-party content will be reviewed and disclosed as appropriate. Browser settings can be used to manage or block some cookies, although essential site functions may be affected.

5. Disclosure and international processing

We may provide the necessary details to our authorised staff, hosting and email providers, suppliers involved in an order, delivery providers, professional advisers or authorities where lawfully required. Some service providers and market transactions may involve processing outside Uganda. We will assess and apply applicable legal safeguards to such transfers.

6. Retention and protection

We retain information only for the purposes described above and for any applicable statutory record-keeping periods, then delete or anonymise it where appropriate. We aim to restrict access to authorised personnel and apply reasonable security measures. No internet communication is completely risk free. Please do not send payment-card secrets or sensitive personal documents by ordinary email.

7. Your rights

Subject to applicable Ugandan law, you can request access to personal data we hold about you, ask for inaccurate information to be corrected, object to certain processing, withdraw consent where consent is the basis for processing, and raise concerns with Uganda’s Personal Data Protection Office (PDPO). Contact us at info@rhino-origins.ug to make a request.

8. Policy updates

We may revise this notice if our website, service providers or data practices change. The latest dated version will appear here. Read about the applicable law at Uganda’s Personal Data Protection Office.

Questions or requests?

Email info@rhino-origins.ug with your product or order details. See How to Order, Delivery & Collection, Terms & Conditions, and Privacy Policy.